Terms of Service
You might not agree with our critique of your work.
If you are in any way averse to receiving critical feedback – feedback which you might disagree with – we respectfully request that you do not use our service, as our service is providing critical feedback.
You are not entitled to a refund or redo for any of the following reasons:
a) You disagree with our reader’s opinions or critique in any way.
b) You feel that our reader(s) focused on things you’d rather they’d not have focused on. Our service doesn’t entitle the client to dictate what our readers’ critique focuses on.
c) You feel our reader made comments that you feel are inaccurate. If something wasn’t clear in your script, or if our reader missed some things, you can bet a reader at an agency, studio, or contest will too.
d) You feel our reader’s notes don’t align with a previous reader’s notes from the same order or a previous service we provided. Our readers don’t read previous readers’ coverages of your script.
e) We didn’t get your coverage back to you “on time,” (See below) or because you “Needed our coverage for rewrites for a contest deadline” and because we didn’t get them to you by X date, you feel “the notes are now useless.” Please see our Rush Service on our Script Coverage Services page if you need your coverage back by a specific date/time.
Ordering our service does not entitle you to dictate to us whether or not a point or element in your screenplay is clear.
We read every word of every line of every page. But that doesn’t mean you’ve communicated your point clearly. What you might think is 100% clear on your script page, in reality might not be clear at all to someone reading your script for the first time. A free redo or fixing of your coverage or notes is only warranted if we clearly did not provide what we promised on our website.
Our readers focus on what they feel needs the most attention; not what you say needs the most attention.
Our screenplay readers are given leeway to write as much or as little about each aspect of your script as they like. So some aspects or details of your script may be commented upon less, or even ignored, at the expense of focusing on others. We cannot provide a redo or refund just because you feel our reader didn’t focus on what you wanted them to focus on. We don’t micromanage our team, and that lets us keep working with great readers, instead of mediocre ones.
Different readers may critique and score your script differently from other other readers
Our readers are individual human beings, each with individual brains. As a result, their notes and their scores for the same exact script could be wildly different from one other. (For example, one reader may score your script’s Dialogue as a 91, while your second reader may score that same exact script’s dialogue as a 65.)
Further, readers do not read each others’ coverage of your script and they don’t talk to each other when reading the same script at the same time. If you’re not comfortable with the potential of widely-differing opinions and scores on your draft, please don’t hire us. We don’t force our readers to stick to any rigid, arbitrary method of scoring and critiquing, preferring instead to let our readers critique and score according to their own voice and experience. If this is not satisfactory to you, please don’t hire us.
Our turnaround time can vary, and is not guaranteed.
As a very small business, we don’t have a huge support team, so you can imagine that when dozens of customers per day email us to check when their coverages will be done, replying to all those emails really really slows us down. Please be assured we’re working as fast as we can, and always get finished coverages out to our clients immediately upon their completion, and as soon as we’re in the office during our business hours.
If you ordered a multi-reader coverage, we prefer to get all your coverages back to you at the same time, rather than sending them out to you one by one as they’re completed, as that, too, really slows down the process for all of our clients.
We cannot respond to you if you’re not polite.
We’re a service, not a product. And just like any other service — doctor, lawyer, gardener, architect, etc. — what we provide takes time, brain power, and elbow grease, all of which are finite resources. Here at Screenplay Readers, please know we love our customers, but we don’t believe in “the customer is always right.” If you insult our readers, or are rude or unprofessional in any way, we unfortunately cannot respond to your support ticket.
Your Paypal or credit card statement will read SCREENPLAYREADERS or SCREENPLAY/FILMSTORE or similar.
Please make sure you recognize the charge on your statement when it appears. If you dispute a charge on your statement because you don’t recognized it, and our account is deducted, you agree to pay that charge back plus any fees we incur.
We cannot swap scripts once we’ve already started.
As you might imagine, it ends up being a lot more work for your reader(s) that they don’t get paid for.
Our Guarantee for our Script Formatting / Proofreading Service
As formatting and proofreading is a hugely-detailed, time-intensive task, we cannot offer any refunds for this service. However, if you find that we’ve somehow failed to fix something, we’ll fix it free of charge.
All follow-up questions must be sent in within 5 days of our delivery of your coverage/notes. The terms for our Follow-Up Questions are located on the Follow-Up Question page here. We reserve the right to not answer questions that do not adhere to our Follow-Up Questions terms.
Screenplay Readers does not hold any claim to your work
Your submission of materials permits us to read and critique your work, but in no way gives us any claim of ownership or rights to any of your ideas, characters, plot, themes, et cetera.. Nor will we or any of our employees or assigns distribute, in any way, your information or your work to any third parties.
Direct outside contact prohibited
Please don’t contact our readers outside of Screenplay Readers. You will be banned from using our service and the reader you contact will be terminated and held financially liable.
Acceptance of these terms is legally binding
By accepting these terms, you are joining into a binding, legal contract that is valid and enforceable within a court of law.
Limitation of Liability
You expressly understand and agree that A101 and Screenplay Readers and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (regardless of whether Screenplay Readers has been advised of the possibility of such damages), resulting from:
(i) The use or the inability to use the Screenplay Readers service;
(ii) The cost of the procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages receives or transactions entered into through or from the Screenplay Readers service; or
(iii) Any other matter(s) relating to the Screenplay Readers service.
The terms of the User Agreement constitutes the entire agreement between you and Screenplay Readers and governs your use of the Screenplay Readers service. Furthermore, the terms of the User Agreement and the relationship between you and Screenplay Readers shall be governed by the laws of the State of California without regard to its conflict of law provisions. You and Screenplay Readers agree to submit to the personal and exclusive jurisdiction of the courts located within the county of Los Angeles, California. The failure of Screenplay Readers to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision. If any provision of the Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Agreement remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Screenplay Readers service or the Agreement must be filed within one (1) year after such claim or cause of action arose or you will be barred from raising such a claim(s).